01
Confirm the DVA pathway
We establish the relevant DVA programme, referral source and whether Vitalstart is working directly or through an authorised provider.
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DVA participant and veteran family services
DVA nursing and home support with the authority checked first.
Tell us what support is needed. We confirm the referral, approved scope and correct claiming route before care begins, then keep delivery records connected to that authority.
A controlled DVA pathway
A DVA-funded service cannot start from a booking alone.
Eligibility, referral authority, service scope and the authorised claimant must align. Vitalstart checks those gates before releasing work.
02
Verify referral and authority
The referral, approved services, frequency, duration and any prior approval are checked before funded care is booked.
03
Plan and deliver care
A nurse confirms clinical scope, documents the care plan and coordinates appropriately skilled nurses or support workers.
04
Return records and bill correctly
Visit evidence follows the agreed DVA or partner-provider route so the authorised claimant has complete records.
Nurse-led care at home
The referral becomes a practical clinical plan, not just a roster entry.
Vitalstart connects the approved service to nursing assessment, worker instructions, clinical review and evidence for the DVA or partner-provider pathway.
- Clinical assessment and an individual nursing care plan
- Medication management and administration support
- Wound, continence and complex health care
- Hospital discharge and change-of-condition review
- Care coordination with the GP, family and treating team
- Clinical notes, escalation and review evidence
Before the first service
What we need to confirm.
You can make an enquiry without having every document ready. A Care Partner will identify what is missing and provide a secure way to exchange it.
Start a DVA enquiry1
Veteran identity and the applicable DVA eligibility or programme
2
A current referral or authority from the appropriate source
3
Approved services, frequency, duration and clinical scope
4
The organisation authorised to claim or receive the invoice
DVA pricing and billing
The authority determines what can be delivered and who can claim.
Where Vitalstart is not the authorised DVA claimant, services proceed through an agreed provider arrangement and records return to that provider. Private or uncovered work is quoted separately before it begins.
Start with the veteran’s need. We will verify the correct authority route.
Do not upload clinical records into a public form. Once the enquiry is reviewed, referral and clinical documents can be exchanged through the secure participant pathway.