Privacy Policy

Introduction

VitalStart Marketplace ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the Health Records and Information Privacy Act 2002 (NSW).

Information We Collect

Personal Information

• Name, email address, phone number, and postal address
• Date of birth and gender
• NDIS participant number or aged care assessment details
• Emergency contact information
• Payment and billing information

Sensitive Information

• Health information relevant to care needs
• Disability information for NDIS participants
• Cultural background and language preferences
• Criminal history checks for workers

Usage Information

• Device and browser information
• IP address and location data
• Platform usage patterns

How We Use Your Information

We use your information to:

• Match you with appropriate support workers
• Process bookings and payments
• Communicate about services and appointments
• Verify worker credentials and screening
• Comply with regulatory and legal requirements
• Improve our platform and services
• Respond to complaints and incidents

Disclosure of Information

We may share your information with:

• Support workers providing services to you
• Care coordinators and host providers
• NDIS and aged care regulatory bodies when required
• Payment processors and financial institutions
• Professional advisors and insurers
• Government agencies as required by law

We do not sell your personal information to third parties.

Data Security

We use industry-standard security measures including encryption, secure servers, and access controls to protect your information. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Contact Us

For privacy-related enquiries or to exercise your rights, contact our Privacy Officer:

• Email: privacy@vitalstart.net.au
• Phone: 1300 989 440
• Post: Privacy Officer, VitalStart Marketplace, Sydney NSW 2000