Opening your workspace…
Provider Services
Nursing, worker competency assessments and medication reviews for care providers. Start with one defined service.
No monthly commitment with On Demand. Scope and price agreed first.
Vitalstart Guardian Chrome extension
Vitalstart Guardian works quietly inside approved care systems. It checks work as it happens, flags possible errors or missing steps and brings forward the information a worker needs to decide what to do next.
50 Guardian actions included · No card required
Start enjoying real-time checks, clearer instructions and safer handovers in the care workflow you already use.
Real-time safety support
Approved checks look for missed steps, conflicting information and unsafe patterns before the work moves on. Every signal explains what triggered it and what the worker should check next.
Surface missed steps, overdue reviews and recurring patterns that can be hard to see across day-to-day care records.
Bring the relevant instruction, policy or recent context into the task at hand, in plain English or a preferred language, with the source visible for checking.
Build factual progress notes and RN handovers step by step from the worker’s observations, without inventing missing details.
Prepare the right information for an RN or manager and record an approved outcome back in the provider workflow when connected.
Free to download
Install once and Vitalstart Guardian appears automatically on approved care-system pages. Your first 50 Guardian actions are included, with no card required.
Desktop Chrome and Edge pilot. Vitalstart Guardian runs only on approved websites and keeps provider records in the provider system.
Your care system remains the source of truth. Guardian retrieves authorised context only when it is needed, keeps clinical decisions with people and does not create a second participant record.
Choose your next step
Bring in a Vitalstart nurse or clinical adviser when your team needs assessment, competency support or an independent clinical review. Choose a service to see what is included and request a scoped quote.
Receive a nurse-led assessment, practical care plan or specialist nursing support.
$175 per clinical hour
Excludes GST. 2-hour minimum for hourly work.
Know who can safely perform a task, with observed practice and a documented competency outcome.
$225 per worker / competency
Excludes GST. One observed task; cohort rates available.
Receive findings and a clear action plan for medication concerns, incidents or gaps in clinical records.
$175 per clinical hour
Excludes GST. 2-hour minimum for hourly work.
Need someone to coordinate the whole clinical programme? A named Clinical Lead can be included within Managed. Leadership is part of how we deliver the agreed service, not a separate product tier.
The audit question providers need to answer
A training certificate shows what someone learned. VitalStart links the participant’s medication plan to task-specific learning, observed practice, competency evidence, delegation and review dates.
What you can show an auditor
Start with foundation learning for your team in our Education Hub. Completion certificates and practical competency evidence serve different purposes.
Explore the Education Hub See the competency pathwayOne clinical partnership
Use On Demand for a defined clinical task or episode. Choose Managed when VitalStart should continuously coordinate and review active participant pathways.
Start with one referral
A complete clinical pathway when you need it, without a monthly commitment.
Pricing and scope
No monthly fee. Pay for each agreed clinical service or episode.
Indicative from $350 ex GST per episode (two-hour minimum).
Best for: Occasional referrals, new regions and providers replacing ad hoc agency or brokerage.
Start an episode
Ongoing supportBuild an ongoing clinical service
VitalStart continuously coordinates and reviews the agreed clinical pathway for each active participant.
Pricing and scope
A monthly clinical management fee for each active participant, with visits and specialist clinical work separately authorised at the Managed rate.
Indicative from $150 ex GST per active participant/month; delivery is scoped separately.
Best for: Providers with recurring clinical demand, multiple workers or delivery partners, or a need for ongoing clinical coordination.
Discuss ManagedBuilt around provider pressure
VitalStart applies On Demand and Managed services to the workforce, governance and funding pressures in your setting.
IHACPA found 49% of sampled provider costs were external. Around 73% of allied-health services were brokered, while providers reported difficulty reconciling third-party activity.
See how both services applyNDS reported that nearly half of providers made a loss and 77% delivered unfunded supports, including crisis response and system navigation.
See how both services applyDVA referral volumes are not guaranteed. Providers work within set fees that include administration, overhead and margin, with claims submitted after each 28-day period.
See how both services applyCategory 6 residential providers must meet home-specific care-minute targets and maintain an RN onsite 24/7 unless exempt. Homes must meet both total and RN targets to receive 3 or more Staffing stars. MM1 homes also face a care-minute funding adjustment from April 2026.
See how both services applyStart with the pressure you need to solve