We value your feedback and take all complaints seriously.
Service Quality
Issues with the quality of care or support received
Staff Conduct
Concerns about behavior or professionalism of staff
Fees & Billing
Disputes about charges, invoices, or financial matters
Communication
Problems with responsiveness or information sharing
Safety Concern
Health, safety, or welfare concerns
Discrimination
Unfair treatment based on protected characteristics
Other
Other feedback or concerns not listed above
You can also lodge a complaint directly with theAged Care Quality & Safety Commission